Default Sales Org on Sales Order

[Arthur Wang]

A Notification and Service Order was raised with an incorrect Sales Org. This was updated but when we now try to create a Sales Order from the Notification, it is defaulting the original Sales Org. data, rather than the correct Sales Org. data that is now on the Service Order and Notification.

How can we overcome this so it uses the correct data, as it is greyed out, I cannot even suggest creating it with the incorrect Sales Org. and then amending it to the correct Sales Org.

My Answer:

Once a notification or service order were created with an incorrect Sales Org. and saved, we would usually advice the user to close it and create a new one.  This is because many backend tables would had been updated and the best way is to create a new notification and service order to avoid any inaccurate data.

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