Integrations of Installed Based

[Arthur Wang]

Question:

Which integrations are available between service orders and installed base from CRM and maintenance order and equipment from R/3?

Answer:

R/3 Equipment are downloaded as individual objects under an installed base. SAP CRM creates a shell install base for each of the equipment downloaded from R/3. But all the sub-equipment are assigned to the header equipment.

Service order stays in CRM and only the internal order is created in R/3 controlling with reference to the CRM service order.

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