"Love is never lost. If not reciprocated, it will flow back and soften and purify the heart."  *-- Washington Irving

"The leader has to be practical and a realist, yet must talk the language of the visionary and the idealist."  *-- Eric Hoffer

"Fall seven times, stand up eight."  *-- Japanese proverb 

I invested some time with Mother recently and drove her to the hospital to visit with her sick sister-in-law, my aunt. While I was standing in the doorway, a nurse came by and introduced herself as Ruth and said “hello” to us and said “hello” to my aunt. This put a smile on my aunt’s face. The nurse then introduced me to the other nurses working at the nurses’ station. She let me know that these nurses are hard working and good at their jobs.

I couldn’t agree with her more. Theirs is a very difficult job with no margin for error. In many situations they know and understand the patients better than the doctors.

Realizing this, and noticing that some of the nurses looked a little tired, I asked Ruth to bring out all the nurses she had introduced me to at the nurses’ station. I reintroduced myself and explained that my aunt was the patient in room 518. Then I said the following:

“I would like to thank you for taking care of my aunt. I personally appreciate the way you make her comfortable during this difficult time, and I know that my aunt is in good hands. My family, and especially my uncle, appreciates the hard work and care you put into making her better. Thank you again and keep doing what you are doing to make a difference with not only my family, but other families.”

Well, you should have seen the looks on the nurses’ faces. First, they had a look of surprise. Then they were all smiling from ear to ear. Several faces turned red. But all of them had a look of appreciation as they said, “Thank you.”

Why did they have a surprised look on their faces? Was this the first time someone other than another nurse had acknowledged them? When was the last time someone showed appreciation to them?

It only took fifteen seconds to put a smile on their faces and have them feel good about themselves. Take the time every day to appreciate your employees, your family, and other people that are doing a good job. It might be the only appreciation they receive and will make a difference in their day.

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