You should have a Project manager from your company, who will work or should work closely with the implementing Company Project Manager.
The Implementing company will supply the Technical/Functional Consultants. Your company should provide so-called "Super Users / Key Users. These are persons within the company who know the business and its processes inside out.
The Key Users will work closely with the Technical Consultants in designing the companies Business Process to fit with SAP.
The Technical consultants should pass on their knowledge
to the Key Users. The Key User will train the End Users, so they
must be also trained in SAP Business Process, this is either done
by the Implementing company or your company can
send them to SAP training.
The driving person here is your Company Project Manager, in any case all company persons involved in the Implementation project should be on the project 100 percent.
You should setup five phases :
1. Preparation
2. Blueprinting,
3. Realization
4. Preparation Go Live
5. Go Live/Support
From the Project Management side, there are many thing that must be set up prior to Blueprinting, such as Project Charter, Project Plan, Risk Management Plan, Change Management plan etc.
As far as a SOW, this is part of your Charter and there
are many Templates of such documents, you need more than just the template,
you must know how to analysis your overall environment (Company goals,
landscape, Business objectives etc)
in coming up with the Scope. More than one person is
involved in the SOW defination.
*-- Ricklay
Implementation, Configuration And Customization
What is the difference between Implementation, Configuration & Customization?
Implementation:
Implementation is the whole process that defines a complete method to implement the SAP ERP Software in an organisation. The SAP solution comes pre-configured meaning that in theory a company needs to merely set up master data (e.g. material, customer, vendor, pricing records etc) in the SAP system and start Transacting on the new system. This however rarely happens; as all companies are different in some way so normally the standard settings are copied and modified as per need.
Configuration:
It is done through existing parameter and Functionalities available in SAP. All we do in configuration is sync the system with the company process so that system could perform as per the business requirement, and configuration is done utilizing the existing SAP structure and functionalities.
Customization:
Basically customization involves developers, if we need to make a configuration that is not supported by SAP default functionalities then with the help of ABAPer new features are added to meet the business requirement. These changes are normally outlined on what’s called a functional spec, which is usually written by the responsible functional consultant.
Customization can be costly and can complicate future upgrades to the software because the code changes/modifications may not easily migrate to the new version.
